Support
Help, the human kind.
Stuck, curious, or just want a hand getting started? Find your answer below, or reach a real person on the team. We reply fast.
Pick a place to start.
The things collectors ask us most, grouped so you can jump straight in.
Getting started
Set up your account, take your first photo and watch your collection come to life.
Cataloguing
How recognition works, fixing a detail by hand and organising everything into bubbles.
Cataloguing your collection
How recognition pins down each item’s reference, variant and condition so your records stay accurate.
Account & privacy
Your data, your control: sharing, security, exports and keeping a collection private.
Answers, before you even ask.
Can’t find it here? The team is one email away: real people, fast replies.
Talk to the team →How do I add my first item?
Open Bublr, tap the camera and point it at the piece. The AI recognises the item, the variant and the condition, then builds a clean record for you in seconds, with no forms to fill in.
What if it identifies something wrong?
It happens rarely, but you’re always in control. Tap any detail to correct it, whether edition, year or condition, and the record updates instantly. Your fixes help the recognition get sharper over time.
How does Bublr catalogue my items?
Each item is matched to structured attributes from the photo, the reference, the variant, the condition, so your record is accurate rather than a rough guess. Everything stays organised and easy to find as your collection grows.
Is my collection private?
Completely. Your collection is yours. Nothing is public unless you choose to share it, and your records stay private and secure by default. You can export your data whenever you like.
Can I use Bublr on desktop?
Yes. There’s a web app alongside mobile, so you can catalogue on your phone and browse, organise and value on the big screen. Everything stays in sync.
I’m an Alpha member. Where do I report a bug?
Email us at hello@bublr.app with what you saw and, if you can, a screenshot. Alpha feedback goes straight to the team building Bublr, and it genuinely shapes what we ship next.
Talk to the team.
Real people who actually use Bublr, not a ticket queue. Drop us a line and we’ll get you sorted.
hello@bublr.appMost messages get a reply within a few hours, Monday to Friday. We read every single one.